Doubledown casino
Doubledown casino
Account verification procedures and requirements for DoubleDown Casino users.

DoubleDown Casino Identity Verification

This document describes identity verification procedures for DoubleDown Casino accounts. As a social casino platform using virtual chips and free-to-play gameplay, the verification processes differ from those applicable to real-money gambling operators.

1. Purpose of Identity Verification

Identity verification measures are used to:

  • Authenticate account ownership and reduce the risk of unauthorized access
  • Protect user data and maintain account security
  • Support compliance with the applicable privacy policy
  • Facilitate account recovery and assist with customer service requests
  • Limit fraudulent activity and misuse of the service

Identity verification in DoubleDown Casino is used solely for account authentication and related security purposes. The platform does not conduct real-money gambling transactions and does not operate under anti-money laundering (AML) or know-your-customer (KYC) regimes applicable to licensed casino operators that process financial transactions.

2. When Verification May Be Required

Identity verification may be requested in the following situations:

  • Account recovery requests when login credentials are lost
  • Disputes or conflicts regarding account ownership or access
  • Investigation of suspected unauthorized account use
  • Response to support inquiries that require confirmation of account ownership
  • Compliance with applicable legal obligations or valid legal requests

Verification is not required for standard gameplay. Users may access the platform through guest accounts or via Facebook login without submitting identity documents for routine use.

3. Verification Methods

3.1 Account-Based Verification

For users with registered accounts, identity may be verified through:

  • Confirmation of email address
  • Matching of Player ID (alphanumeric identifier visible in account settings)
  • Facebook account authentication for Facebook-linked accounts
  • Security questions or verification of account history details

3.2 Document Verification

In limited cases where enhanced verification is necessary, the following may be requested:

  • Government-issued photo identification
  • Proof of ownership of the registered email address
  • Additional documentation specified on a case-by-case basis

Any request for documents is communicated directly through official support channels: [email protected] or [email protected].

4. Data Handling and Privacy

Identity verification data is processed in accordance with the Privacy Policy available at doubledowninteractive.com/privacy. Key principles include:

  • Collection limited to information necessary for defined verification purposes
  • Secure storage and transmission of verification documents
  • Retention only for the period required by operational or legal needs
  • No sharing with third parties except as described in the Privacy Policy

For users in the European Union, the privacy representative VeraSafe can be contacted at North Point Business Park, New Mallow Road, Cork T23AT2P, Ireland, or by phone at +420 228 881 031.

Canadian residents have rights under applicable privacy legislation, including the right to withdraw consent and to request information about the collection, use, and disclosure of their personal data.

5. Verification Process Timeline

When verification is requested:

  • Notification is sent to the registered email address or via in-app notification
  • Instructions are provided describing the required documents or information
  • Submission typically occurs via secure email to the designated support addresses
  • Review is carried out within a reasonable timeframe, taking into account case complexity
  • The user is informed of the outcome of the verification and any necessary follow-up actions

If requested verification is not completed, this may result in limited account functionality or an inability to resolve specific support requests. This does not affect general access to the platform for entertainment purposes.

6. Player ID Location

The Player ID is an essential reference for account verification and support:

  • For mobile guest accounts: Open the settings menu within the app. The Player ID is displayed as an alphanumeric code in the account information section.
  • For Facebook accounts: Open profile settings through the DoubleDown Casino app on Facebook. The User ID is displayed in the account details section.

Including this ID when contacting support helps facilitate verification and handling of the request.

7. Regulatory Context for Canadian Users

DoubleDown Casino operates as a social gaming platform without real-money wagering or prize payouts. Canadian casino identity verification obligations under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA), administered by the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC), do not apply to this service.

FINTRAC regulations apply to licensed casinos that conduct transactions such as:

  • Cash or virtual currency transactions of CAD 10,000 or more
  • Credit extensions or fund disbursements of CAD 3,000 or more
  • International electronic fund transfers of CAD 1,000 or more

The virtual chip model used by DoubleDown Casino does not involve these types of transactions. The verification procedures described in this document are designed for account security and authentication only.

8. Contact Information for Verification Inquiries

For questions about identity verification requirements or procedures:

  • Email: [email protected] or [email protected]
  • Mailing address: DoubleDown Interactive LLC, 605 Fifth Avenue South, Suite 200, Seattle, WA 98104, USA
  • Support portal: support.doubledowncasino.com/hc/en-us

Official social media accounts (verified with blue checkmarks) on Facebook and Instagram may provide general information only and are not secure channels for submitting verification documents.

9. Policy Updates

The company may modify identity verification procedures as operational needs, technology, or legal requirements change. Any material changes will be reflected in updates to this document and in the Privacy Policy. Continued use of the service after such updates constitutes acceptance of the revised verification procedures.

This document is intended to provide transparency regarding identity verification practices. It does not constitute a legal contract and does not guarantee the application of specific verification methods in every circumstance.